Everything Important for You as a Courier Driver for Using the BikeMessenger24 App
This page is updated with every update or feature extension:
last updated on: 08/29/2024
IMPORTANT NOTICE:You cannot view the website correctly on the laptop or computer you’re currently using. This website is only properly displayed on mobile devices. Please view this website on your mobile phone to understand the app instructions.
MANDATORY LESSON: TECHNOLOGY
-THIS IS HOW THE BIKEMESSENGER24 APP WORKS-
Phone/App Settings
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
Add Credit Card
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
Link Payout Account
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
MANDATORY OPERATION LESSON
-HOW THE BIKEMESSENGER24 APP WORKS-
NEW: What types of orders are available?
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
NEW: Special Features for Multistop Jobs (Intermediate Stops)
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
How can I mark myself as available and ready for duty as a courier?
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
This is what happens when a new job comes in your city
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
AS SLIDER: Accept & Complete Courier Task(Step-by-Step Guide)
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
Investigative Authorities
Questions about this?
Then send an email now to: mail@bikemessenger24.com
or
Message me now via ->WhatsApp<
FUNDAMENTALLY
-THE MOST COMMON QUESTIONS FROM DRIVERS-
In Our Own Interest
Bikemessenger24 was founded in 2021 with the goal of providing couriers with a good additional income.
From the beginning, the founders have made sure to offer couriers as fair conditions as possible.
However, we don’t have a large advertising budget, so we appreciate your active support. We’re happy to send you flyers/stickers if you’d like to promote your service in your neighborhood.
In January 2025, we’ll be creating several interfaces with retail, which will allow us to provide you with even more tasks.
We keep you updated via bikemessenger24.com/news.
Do we have an employment contract?
No, as a courier, you either work as an independent contractor (if you’re working solo), or you work for one of our partner companies, which hires you with an employment contract in their company (e.g., courier company, taxi service, or other companies that cooperate with us)
Will vehicles/bikes/cargo bikes or equipment be provided by you?
When can I expect the most jobs/order?
In principle, you can expect the most orders during regular business hours (between 8 AM and 8 PM).
However, it’s also possible to receive orders outside of these hours, such as at midnight or early in the morning at 4 AM.
Note: As long as you are logged in and marked as available in our system, customers can assign orders to you.
We are planning to integrate some online retailers in january 2025 to generate more orders.
How does the order/job assignment work?
All couriers who are logged into the app and marked as available will be automatically contacted in the city area through our app “BikeMessenger24” with an alert and a push notification. The courier who accepts the job first (by pressing “Accept”) will receive the assignment and must complete it.
Where do deliveries take place?
We only offer inner-city deliveries. This means you pick up and deliver within your city area.
Can BikeMessenger24 also be used by courier providers/delivery providers with multiple employees or couriers, or even by collectives that form a team?
Yes, this is also possible. If an order comes in, you, as a dispatcher, can accept it and assign it to one of your employed couriers.
However, it is important that your employee is logged into the app from the time the order is assigned until the delivery is completed.
Are there fixed working hours that I need to follow?
There are no fixed working hours.
Once an order comes in, you have the opportunity to accept it within a maximum of 15 minutes, as long as it hasn’t been accepted by another courier first. The order will disappear from our system after 15 minutes.
What types of orders can I expect?
You can expect all types of inner-city deliveries that fall within your capacity.
From A for files to Z for dentures, we can deliver anything.
– Up to 20 lbs as a pedestrian courier
– Up to 20 lbs as a scooter courier
– Up to 10-20 lbs as a bike courier
– Up to 100 lbs as a cargo bike courier
– Up to 200 lbs as a car courier
– Up to 400 lbs as a small van courier
What can I do to get more orders/jobs?
If things aren’t going well yet, take the initiative and approach potential merchants directly. We’d be happy to send you flyers and stickers so you can promote your courier service and help increase the visibility of BikeMessenger24. Please email us at: pr@bikemessenger24.com
Do I need to provide an invoice to every customer?
No, the software handles that for you. You will, of course, receive the invoice by email as well. This eliminates the hassle of writing invoices…
What makes BikeMessenger24 different from other providers?
- You are in direct contact with your customers
- You can build your own customer base
I haven’t received any orders, even though I logged in as available.
- We are very well positioned internationally. Be aware that if someone is looking for a courier, especially a bike courier, in your city, they will quickly find you. Like in any business, there are times when things go better and times when they are slower. In May 2025, we will be expanding our partnerships with retailers…
- If things aren’t going well yet, take the initiative and approach potential merchants directly. We’d be happy to send you flyers and stickers to promote your courier service and increase the visibility of BikeMessenger24. Please mention us on your website, blog, or social media account. Feel free to email us anytime at: pr@bikemessenger24.com
- BikeMessenger24 is about providing independent couriers with an affordable app + software solution.
- For this reason, we decided against investors over time… We’ve been investor-free from the beginning, and we intend to stay that way because only this way can we keep our promise. The more orders that are completed through BikeMessenger24, the better conditions we can offer to all couriers. Supporting BikeMessenger24 means supporting better conditions for couriers and courier companies.
Are there any additional questions not listed here?
- You’ve read all the FAQs, but your question wasn’t answered?
Then feel free to email me using the contact form below or at: mail@bikemessenger24.com
PAYMENT
-EVERYTHING ABOUT PAYMENT-
Why do I need to set up a payout account (connected account with Stripe)?
Because it is required by law.
The customer pays you directly, and we cannot access your delivery fee. This means that when the customer pays, the money is deposited directly into your account.
If BikeMessenger24 were to go bankrupt, the money owed to you would be 100% secured.
Why do I need to link my credit card?
So we can automatically settle with you at the end of the month.
You will, of course, always receive an invoice by email. We charge you 25% of your earnings (what your customers pay you) and automatically deduct this amount from your credit card.
What do courier customers pay?
We base our prices on the two largest local competitors.
A price list will be published on the respective city page of BikeMessenger24 once your account has been activated.
Check the -> City List for your specific city.
Where can I see how much I’ve earned so far?
Directly in the BikeMessenger24 app under:
Job History -> here you can see all jobs, including your earnings.
When will I receive my payouts?
You will receive the payment from your customer directly into your account after completing the job. You will also receive an automatic email notification from the payment service provider.
How does BikeMessenger24 make money?
The money your customer pays is yours 100% without deductions, directly after completing your job.
We at BikeMessenger24 will issue an invoice at the end of the month for 25% of your earnings as a service fee.
Any other questions not listed here?
You’ve read all the FAQs and didn’t find the answer to your question?
Then send me an email via the contact form below or to: mail@bikemessenger24.com
INSURANCE PROTECTION-
What happens if the goods being transported get damaged?
You are responsible for ensuring that the goods arrive at the recipient in the same condition as when you received them—undamaged and complete. As an independent courier, you are liable for any damages.
FURTHER QUESTIONS FROM USERS
-FURTHER QUESTIONS FROM COURIERS
What happens if the goods being transported get damaged?
You are responsible for ensuring that the goods arrive at the recipient in the same condition as when you received them—undamaged and complete. As an independent courier, you are liable for any damages.
I am looking for a full-time driver position, is BikeMessenger24 the right place for me?
No, BikeMessenger24 provides a software solution for independent courier entrepreneurs.
How do I receive and manage orders as a courier?
Orders are received and managed through the app, including navigation and customer communication.
How and when is payment made?
Payment is made directly to your bank account, with transparent earnings displayed per order in the app.
How is the invoicing handled between my customers and me?
Automatic invoice generation with my business address to the customer after successful delivery, digital processing through the app.
How often can I expect orders with BikeMessenger24?
Occasional transportation orders, but no guarantee of constant demand. However, you can link our booking form on your homepage.
What support does BikeMessenger24 offer for couriers?
A software solution to digitalize your courier service.
Automatic invoicing between you and your customers, technical interfaces, customer acquisition through the platform, and regular app updates.
Which types of vehicles is BikeMessenger24 suitable for?
For all types of inner-city courier services, including:
– Pedestrian courier
– Bicycle courier
– Cargo bike courier
– Scooter courier
– Car courier
– Van courier
Do you have any additional questions that haven’t been listed here?
Have you read through all the FAQs and still have a question unanswered?
Then feel free to send me an email using the contact form below or to: mail@bikemessenger24.com
Further Questions?
If you have any additional questions that haven’t been answered on this page, feel free to send us a message via the contact form. We’ll get back to you as soon as possible.
